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Returns & Refunds Policy

Understand the cancellation terms, refund eligibility and request process for GroRev SalesNair’s services, subscriptions and digital products.

Returns & Refunds Policy

Effective Date: 28 October 2026

Last Updated: 28 October 2026

Thank you for choosing GroRev SalesNair.

GroRev SalesNair is a brand operated by GroRev SalesNair LLP, with its registered office at B6-701, Block B, KLJ Greens, Sector 77, Faridabad, Haryana - 121004

This policy explains how we handle cancellations, payment errors and refund requests for digital products, SaaS subscriptions, training, consulting, advisory and sales execution services.

1. Scope and Applicable Agreements

This policy applies to purchases made directly from GroRev SalesNair.

A signed service agreement, statement of work, order form or product-specific policy may contain additional cancellation and refund terms. Where those terms conflict with this policy, the applicable agreement will prevail for that purchase, subject to mandatory legal rights.

Purchases made through an independent marketplace or course platform are also subject to that platform’s applicable purchase and refund arrangements.

Nothing in this policy excludes or limits any refund, remedy or other right that cannot lawfully be excluded.

2. Digital Products and Resources

Digital products—including downloadable templates, playbooks, frameworks, recordings and self-paced learning materials—cannot be physically returned.

Unless a different refund arrangement was disclosed before purchase, change-of-mind refunds are generally unavailable once access has been provided or the product has been downloaded.

This does not prevent a refund or other appropriate remedy where the product is inaccessible, defective, materially different from its description or otherwise subject to a remedy under applicable law.

Where appropriate, we may first offer a corrected file, replacement or alternative access.

3. SaaS Subscriptions

You may cancel a recurring subscription by emailing sales@salesnair.com or using an account cancellation control, where available.

Cancellation takes effect according to the subscription terms disclosed at purchase. Unless those terms state otherwise, cancellation stops the next renewal and access continues until the end of the current paid subscription period.

Cancellation does not automatically create an entitlement to a refund for previous billing periods or unused time within the current period.

Refunds or credits may be available where required by law, provided by the subscription agreement or appropriate because of a verified service failure.

Any minimum commitment, cancellation deadline or special condition must be disclosed before purchase.

4. Consulting, Advisory, Implementation and Execution Services

Cancellation and termination of professional service engagements are governed by the applicable signed agreement.

Refund assessments may take account of:

Work properly completed and services already delivered.
Agreed milestones and payment schedules.
Prepaid amounts relating to undelivered services.
Material delivery deficiencies.
Applicable notice periods.
Reasonable, non-recoverable costs properly disclosed and agreed in advance.

Starting an engagement or completing onboarding does not, by itself, make every payment non-refundable.

Equally, cancellation does not remove payment obligations for services properly delivered or other amounts validly due under the agreement.

Retainers and sales closure success fees are handled according to the agreed calculation, attribution and payment terms.

5. Training Sessions and Events

Cancellation, rescheduling, attendance and refund conditions for live training, workshops and events will be disclosed in the relevant booking terms.

Missing a scheduled session does not automatically entitle the participant to a refund.

If GroRev SalesNair cancels a paid session, we will offer an appropriate alternative or a refund for the cancelled, undelivered portion, subject to the applicable agreement and law.

6. When a Refund May Be Available

Depending on the circumstances, a full or partial refund may be appropriate where:

A duplicate payment or incorrect charge is verified.
Paid access cannot be provided because of an issue attributable to GroRev SalesNair.
A product or service materially differs from its agreed description or scope.
An agreed deliverable is missing or materially deficient and is not remedied within a reasonable period.
GroRev SalesNair cancels or cannot provide a paid product or service.
The applicable agreement or law provides a refund entitlement.

Refund requests are assessed against the purchase terms, evidence and applicable legal requirements. Refund eligibility is not solely at our discretion where a contractual or statutory entitlement exists.

7. Investigation and Resolution

Please notify us promptly if you experience an access problem, payment error or delivery concern.

We may request relevant information and offer reasonable troubleshooting, correction, replacement, rescheduling or another suitable remedy.

Where appropriate, please give us a reasonable opportunity to investigate and resolve the issue. This process will not be used to impose indefinite delays or restrict remedies available under applicable law.

8. Situations That Generally Do Not Qualify

Subject to the applicable agreement and law, refunds are generally unavailable solely because of:

A change of mind after digital access or delivery.
A decision not to use an available product or service.
Reduced usage or internal changes in business priorities.
Failure to achieve a business outcome that was not expressly guaranteed.
Delays directly caused by missing client inputs, approvals or access required under the agreed scope.
Customer systems that do not meet compatibility requirements clearly disclosed before purchase.

Third-party limitations or interruptions will be assessed in context, including what GroRev SalesNair expressly committed to deliver.

These exclusions do not excuse failure to perform our own contractual obligations.

9. Business Outcomes

Unless expressly guaranteed in writing, revenue, sales closures, conversion rates, pipeline growth and return on investment are not guaranteed.

Failure to achieve such an outcome does not, by itself, establish refund eligibility.

This does not affect our responsibility to provide agreed services and deliverables.

10. Cancellation or Discontinuation by GroRev SalesNair

If we cancel or discontinue a paid offering, we will notify affected customers where reasonably practicable and explain the available arrangements.

These may include completion of outstanding work, replacement access, rescheduling or a refund for the affected undelivered portion.

Any deduction for completed work or committed costs must be consistent with the applicable agreement and law. A credit or alternative service will not replace a legally required refund without the customer’s agreement.

11. How to Submit a Request

Email sales@salesnair.com with:

Your name and company name.
The email address used for the purchase.
Invoice, order or transaction reference.
The product or service concerned.
A description of the issue and relevant supporting information.
Your requested resolution.

Do not send card security codes, online banking passwords or other sensitive payment credentials.

Please submit requests promptly. Any product-specific request deadline must have been disclosed before purchase and does not override mandatory legal rights.

12. Review and Refund Processing

We aim to acknowledge requests within two working days. Where a shorter statutory deadline applies, we will follow that deadline.

We will investigate without unreasonable delay and communicate the decision, reasons and any further steps required. Where applicable law requires a particular complaint-resolution period, that period will apply.

Approved refunds will be initiated within 7–10 working days of approval, or sooner where required by applicable law.

The time taken for funds to appear in your account may depend on the bank or payment provider.

Refunds will normally be made through the original payment method. Where this is not technically possible, we will agree a suitable alternative and verify the necessary details securely.

For this policy, working days exclude Saturdays, Sundays and public holidays observed at our registered office.

13. Partial Refunds and Access

Where only part of a purchase is affected, an appropriate partial refund may apply.

We will explain the basis of any calculation, including the affected scope and amounts properly attributable to completed work.

Following a full refund, access to the refunded product or service may end. For partial refunds, any change to access or remaining delivery will be explained.

14. Complaints and Escalation

If you disagree with a decision, you may request a further review by explaining the unresolved issue and providing any additional information.

This internal process does not restrict your right to use a competent statutory forum or other remedy available under applicable law.

15. Changes to This Policy

We may update this policy periodically and display the revised effective date.

Updates will not retrospectively remove rights attached to an existing purchase or override an applicable signed agreement.

16. Contact Information

For cancellations, refund requests, payment concerns or complaints:

Legal Entity: GroRev SalesNair LLC
Brand: GroRev SalesNair
Registered Address: B6-701, Block B, KLJ Greens, Sector 77, Faridabad, Haryana - 121004
LLPIN: ACI-7240
Email: sales@salesnair.com
Website: www.salesnair.com