Refund policy | GroRev SalesNair

Returns & Refunds policy

GroRev SalesNair

Thank you for choosing GroRev SalesNair.

Our offerings include digital products, SaaS solutions, consulting services, advisory engagements, execution services, online courses, templates, frameworks, and other digital business resources designed to support B2B sales and revenue growth.

Digital Products & Service Nature

Due to the nature of digital products and online service delivery, most purchases are non-returnable once access has been granted, downloaded, activated, delivered, or substantially consumed.

This includes:

digital downloads
SaaS subscriptions
online courses
templates
frameworks
software access
strategy documents
consulting sessions
onboarding materials
execution resources

Refund Eligibility

Refund requests may be considered only under the following circumstances:

the purchased product or service cannot be accessed or delivered due to a verified technical issue attributable to GroRev SalesNair
the delivered service materially fails to meet the committed delivery scope outlined in the agreed proposal, service plan, or product description
GroRev SalesNair is unable to reasonably correct, refine, or fulfill the committed deliverables after being notified by the customer

Customers must first provide GroRev SalesNair with a reasonable opportunity to investigate and resolve the issue before a refund request becomes eligible for review.

Resolution & Support Commitment

If a customer experiences:

platform access issues
onboarding problems
technical errors
delivery gaps
missing deliverables
service quality concerns

our team will make reasonable efforts to:

resolve technical issues
provide alternative access
refine deliverables
correct implementation gaps
improve service alignment where applicable

Refund Processing Timeline

If a refund is approved after review, the refund will be processed within:

30 working days

from the date of final refund approval.

Refunds will be issued through the original payment method where feasible.

Non-Refundable Situations

Refunds will generally not be provided for:

change of mind
reduced usage after purchase
failure to use the service
dissatisfaction caused by factors outside GroRev SalesNair’s control
delays caused by incomplete client inputs or approvals
third-party platform limitations
customer-side technical environments
strategic outcomes dependent on customer execution

Subscription Cancellation

Customers may cancel eligible recurring subscriptions according to the applicable subscription terms. Cancellation will stop future billing cycles but does not automatically guarantee refunds for prior billing periods.